Jiholabo
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Online platform · 24/7

Order online —
simply, at any time.

shop.jiholabo.com is your ordering portal, available 24/7. Track your orders in real time, manage repeat orders and shorten lead times with the digital scanner.

Go to shop.jiholabo.comContact us
Client portal

shop.jiholabo.com —
your workshop online.

The Jiholabo online shop centralises all your interactions with our workshop. Orders, tracking, repeat orders, warranty — everything is managed in one place.

24/7Available
100%Traceability
0Intermediaries
Go to the shop

Order 24/7

The platform is accessible at any time — place your orders when it suits you, without opening-hour constraints.

Real-time tracking

Every order is traceable: check its progress at any time, directly from your client area.

Direct in-house processing

Your orders are processed directly by our workshop, with no intermediary — for faster, more effective communication.

Repeat order management

Easily order remakes online from your previous order history — without re-entering the information.

Comments and warranty

Comment on an order to ask the workshop a question, and open a warranty claim if a part comes back faulty.

Shorter lead times

Digital data transfer combined with online ordering significantly reduces processing and delivery lead times.

Inside your portal

Four sections,
your whole order flow.

Your orders, your patients, your accounting and your workspace settings: here is what you will find in the portal, section by section.

Orders

  • Dashboard: what needs your attention today
  • Four-step order wizard, with your draft saved
  • Order directly from the catalogue
  • Order sheet: status, lines and pricing, STL files, 3D preview
  • Timeline and comments, followed by our workshop
  • Repeat an order from your history

Patients and ear impressions

  • Patient records with all their orders
  • Ear impression collection requests
  • Upload digital impressions (STL files)

Accounting

  • Delivery notes
  • Invoices available online
  • Peppol electronic invoicing
  • Credit notes for returns under warranty

Your workspace

  • Global search across the whole workspace
  • Notifications for every event on your orders
  • One workspace per site, with its own staff and roles
  • Interface in French, Dutch and English
Placing an order

Four steps,
and the order reaches the workshop.

The wizard guides you right through to submission. Your entries are saved as a draft, so you can stop and pick up again later.

1

Preparation

You set out the product and the context of the order.

2

Product configuration

The configurator shows only the options that are genuinely available for the chosen product.

3

Delivery and impressions

Delivery address, how you send the ear impressions, and STL file upload.

4

Summary and submission

You check the full summary, then submit the order.

STL files: maximum 10 MB each, 10 files per order.

Smart Optics scanner digitisation
1 to 2 days saved
vs. physical impression
Digital tool

Scanner Smart Optics —
no more physical dispatch.

The Smart Optics scanner enables electronic digitisation of ear impressions directly in your practice. Your data reaches our workshop instantly, removing postal delays and the risk of damage.

1
Scan in your practice
The Smart Optics scanner captures the impression directly in the ear canal, with optimum precision.
2
Send the file
The digital file is sent immediately to our workshop, with no packaging or postal dispatch.
3
The workshop receives and produces
3D modelling starts without waiting for physical receipt.
4
Faster delivery
The 1 to 2 day saving allows faster delivery for your patient.
View the full workflow
Comparison

Traditional vs. digital ordering

Traditional orderingDigital ordering
Order entryBy phone or email
Online 24/7
Impression dispatchPostal parcel (1-2 days)
Instant digital scan
Order trackingOn request
Real time on the platform
Repeat ordersManual reorder required
One click from history
Exchange about an orderBy email or phone
Comments tracked on the order
Average earmould lead time5-6 working days
4 working days
Getting started

Ready to order
your first piece?

Create your account on shop.jiholabo.com and place your first order in a few minutes. Our team will guide you.

Open shop.jiholabo.comTalk to the team